Contact Toughbook BIOS recovery using the secure form below, or message through our eBay listing. Tell Nick your model and whether it boots into Windows. Ask for a free review before purchasing a recovery service.
Open the contact form in its own page
How to contact Toughbook BIOS recovery
- Open the eBay listing.
- Use Contact seller or Ask a question and say which Toughbook model you have and whether it boots into Windows.
- You will receive the extraction instructions and the tools link by reply.
- Extract the ROM, name it after yourself, send it, and message the file name.
What to include in your first message
Three things make the reply faster. First, the model and mark if you know it, for example CF-31 Mk5 or FZ-55. Second, whether the machine reaches Windows, because a machine stuck at the password prompt cannot be helped and you deserve to know that immediately. Third, whether you own it or are authorized to service it, since this is owner-authorized BIOS recovery only. The Toughbook BIOS password FAQ answers most other questions in advance.
Do not buy before you hear back
The listing says it in capital letters, and it bears repeating. The Toughbook BIOS recovery process puts the free review before the purchase, so buying first only means a refund and a delay. Message, send the ROM, wait for the review, and then buy when told the recovery is possible. The price is $99.99 at that point and not before.
Response times
Messages are normally answered the same day, Eastern time, and the ROM review usually comes back within a day of the file arriving. Use the form for an email reply, or keep your order-related conversation on eBay. To contact Toughbook BIOS recovery about an existing order, include the order reference. eBay explains how buyer messaging works in its buying help.
Download the ROM-BIOS backup tool
Save a firmware backup on Windows x64. The public edition does not include password-hash extraction.